Thank you Alex (Lawrence) and William (Brown). You have been fab and Barnaby (Nickolls) on the day we spoke. I feel that I have been in very safe hands and appreciate all your efforts, especially Alex as we were liaising very regularly. All Bill, your report was so very clear and advice much appreciated.
I should like to take this opportunity to congratulate you (William Brown) on your success in this case and thank you for your cooperation and professionalism in our dealings.
I am writing to heap masses of praise on the amazing service I received from Amanda Platten. She was utterly professional and extremely empathetic to my situation. She was kind, friendly and incredibly approachable. She dealt with all the issues quickly ensuring that I knew what was going on. I am sure you already know this but she is an absolute credit to your company and I will always recommend her and your company to anyone I know.